Privacy Policy

1. Information We Collect

We collect information you provide directly, including your name, email address, business name, phone number, and payment information when you create an account and subscribe to our service.

We also collect information from your customers when they interact with your AI-powered intake forms, including their name, phone number, address, and service request details. This data is stored on your behalf as part of your ReplyBell account.

2. How We Use Your Information

• To provide, maintain, and improve our services
• To process transactions and send billing-related communications
• To send notifications about leads, emergencies, and scheduling updates
• To power AI-driven intake classification and conversation routing
• To provide customer support

3. Data Storage and Security

Your data is stored securely using Supabase infrastructure with row-level security policies ensuring strict tenant isolation. Each business's data is completely separated from other accounts. All data is encrypted in transit and at rest.

4. Third-Party Services

We use the following third-party services to operate ReplyBell:

• Stripe — Payment processing
• Supabase — Database and authentication
• Vercel — Application hosting
• Google Calendar — Optional calendar integration (only when you connect it)

5. Data Retention

We retain your data for as long as your account is active. When you cancel your subscription, your data is retained for 30 days before permanent deletion. You can request immediate deletion by contacting support.

6. Your Rights

You have the right to access, correct, or delete your personal information at any time. You can export your lead data from the dashboard. For account deletion or data export requests, contact us at support@replybell.com.

7. Contact

For questions about this privacy policy, contact us at support@replybell.com.